Återbetalningspolicy

RETURN & REFUND POLICY

At Toiletbuddy, your satisfaction and peace of mind are our top priorities. We stand behind every product we sell with our 90-day satisfaction guarantee.

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90-DAY SATISFACTION GUARANTEE

We want you to feel completely confident in your purchase. If for any reason you are not 100% satisfied with your Toiletbuddy product, you can return it within 90 days of delivery and receive a full refund — no questions asked, no hassle.

HOW IT WORKS:

1. Contact us within 90 days of receiving your order
    Include your order number and the reason for the return (optional — we appreciate feedback, but it is not required)

2. Receive your return label
    We will send you a prepaid return label within 24 hours
    You pay nothing for return shipping

3. Send back the product
    Pack the item securely in its original packaging (if possible)
    Attach the return label and drop off the package with any approved carrier

4. Get your refund
    Once we receive your return, we process your refund within 3–5 business days
    The refund will be issued to the same payment method used for the purchase

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WHAT’S COVERED

✓ Changed your mind? Full refund.
✓ Product didn’t meet your expectations? Full refund.
✓ Found a defect or quality issue? Full refund + we’ll make it right.
✓ Received a damaged product? Full refund + free replacement if you prefer.

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RETURN CONDITIONS

To receive a full refund, we kindly ask that:

  • The product is returned within 90 days of delivery
  • The product is in its original condition (unused or lightly used is acceptable)
  • Original packaging is included when possible (not required, but appreciated)

Note: We understand that products may be tested upon arrival. Light usage for testing purposes does not affect your right to return.

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DEFECTIVE OR DAMAGED PRODUCTS

Did you receive a defective or damaged product? We’ll take care of it right away.

Contact us at info@toiletbuddy.com with:

  • Your order number
  • Photos of the damage or defect (if possible)
  • A brief description of the issue

We will offer you:

✓ A full refund, OR
✓ A free replacement product sent immediately

You choose what works best for you.

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EXCHANGES

We currently do not offer direct exchanges, but you can easily do the following:

  • Return your product and receive a full refund (via our 90-day guarantee)
  • Place a new order for the product you want

This ensures you receive your new product as quickly as possible.